Frequently Asked Questions

Everything you need to know about your City Man experience.

How do I determine the right size for my clothing?

We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit' description for specific garment measurements.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee depending on your location.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days. You will receive a tracking number via email as soon as your order ships.

Do you offer international shipping?

Yes, City Man ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination and local customs regulations.

How should I care for my City Man garments?

To maintain the quality of our fabrics, we recommend washing in cold water and hanging to dry. Specific care instructions are located on the interior label of each garment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.